1. Home
  2. Customer Center / Contact Us
Contact Us
  • Heartsmart.com
  • P.O. Box 1301 New Milford, CT 06776
  • Toll Free: 800-422-8129 Fax: 860-967-0565
  • Email: [email protected]
Hours of Operation
  • Monday - Friday: 8:00 AM to 7:00 PM EST
  • Heartsmart.com is available for online ordering
  • 24 hours a day, 7 days a week, 365 days a year
Holidays Observed
Heartsmart.com observes the following holidays:
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
Note: All online inquiries (i.e. Request for Quote, Ask for Advice, Coupons, and Contact Us) are responded to within 24 hours. Please make sure to include your contact information (telephone number and e-mail address)
Payment Terms
Heartsmart.com accepts payment via Visa, MasterCard, American Express, Discover, PayPal, and purchase order (school and federal government only). Anyone requesting to open an account with credit terms will need to submit a credit request form (please contact us directly for this form).
A 1.5% per month finance charge will be applied on all late payments. A $20.00 charge will be assessed on all returned checks.
Warranty and Technical Support
All AEDs purchased through heartsmart.com include a minimum of a 5-year manufacturer's warranty. For warranty and technical related questions, please contact the manufacturer according to the AED your purchased.

Contact us

Do you have any questions? Please do not hesitate to contact us directly. Our team will come back to you within a matter of hours to help you.

How Can We Help?