Contact Us
  • Heartsmart
  • P.O. Box 1301 New Milford, CT 06776
  • Toll Free: 800-422-8129 Fax: 860-967-0565
  • Email: [email protected]
Hours of Operation
  • Monday - Friday: 8:00 AM to 7:00 PM EST
  • Heartsmart is available for online ordering
  • 24 hours a day, 7 days a week, 365 days a year
Who We Are
Heartsmart is one of the largest privately owned Automated External Defibrillator (AED) companies in the industry. For years, the company has led the market with its “one-stop” shop strategy which provides clients with convenience and access to all major AED brands along with accommodating value-added services. It is considered an elite distributor for manufacturers including Philips, ZOLL, Physio-Control, Defibtech, Cardiac Science and HeartSine.
The Team
Members of Heartsmart’s team are CPR/AED certified and are knowledgeable and ready to consult all levels of client experience. From lay responders to medical professionals, years of involvement in the industry has gained Heartsmart both the expertise and proficiency to recommend appropriate products based on the type of application.
Heartsmart representatives are always ready to answer any questions related to AEDs, AED supplies, and pre and post-sale services. With the team’s quick and efficient turnaround in response to all client requests, the company has gained not only a satisfied client base but also client loyalty industrywide.
Competitive Advantage
Heartsmart works closely with manufacturers in obtaining top tier pricing which in turn allows the company to extend better pricing to its clients. The company has worked closely in many sectors and continues to offer the most competitive pricing industry wide. Additionally, Heartsmart offers all major AEDs on the market which allows the company to offer clients peace of mind in knowing that information and recommendations provided are based on un-biased, objective and honest knowledge.
In addition to offering competitive pricing, Heartsmart also offers valuable AED services which provide clients with shopping convenience and tools to better manage their AED program.
Heartsmart offers CPR/AED training, nationally. Clients are able to choose from three main training courses based on their needs and/or requirements. Certified instructors conveniently provide training at the client’s desired location, for a hands-on experience, and also include two-year certifications for all participants. To learn more about Heartsmart’s CPR/AED training service, click here.
Heartsmart also offers a Medical Direction program which ensures clients meet all state and federal regulations pertaining to AED usage and implementation. This service includes important features such as physician oversight and EMS registration. To learn more about Heartsmart’s Medical Direction program, click here.
Additionally, Heartsmart provides an all-inclusive AED management service at no charge for all its clients. Heartsmartpro is a cloud-based software which allows clients to track and manage their AEDs, while being reminded and notified of upcoming inspections and important updates. This service is very important in that it offers clients the reassurance and convenience of managing their AEDs properly. To learn more about heartsmartpro AED management software, click here.
Excellence in Customer Service
Heartsmart not only leads the industry in AED sales, but also in customer service. The company’s primary objective is that the client’s needs and expectations are met in a timely and professional manner.
Each and every Heartsmart client can receive valuable pre-sale consultation, services, product, and post-sale support tailored specifically to their needs and/or requirements.
All levels of Heartsmart including sales, customer support and technical support involve direct engagement and supervision of management to ensure clients receive the best level of service.
Heartsmart’s excellence in customer service has secured the company both trust and respect, and the company continues to thrive as one of the largest AED companies in the industry.
Heartsmart would not exist without its customers, and for that reason we sincerely thank you.
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