Free Shipping Policy

Heartsmart offers free shipping to the contiguous United States on all in-stock orders $99 and over, placed online by 5pm central. We ship to US locations only, and cannot fulfill orders with international shipping addresses. Our free shipping policy includes FPO, APO, and US Military addresses.

Simply look for the Free Shipping logo to enjoy free shipping on selected items throughout the store.

30 Day Money Back Return Guarantee

PLEASE NOTE: This return policy is strictly for retail customers only. This does not apply to wholesale, distribution, sub-distribution, or re-sale customers.

Heartsmart is pleased to offer a 30-Day Money Back Guarantee on all retail orders.

If we have made a mistake with your order, or if you have received damaged or defective merchandise, or if you simply do not like what you have received please call us immediately at (800) 422-8129 and we will issue a return authorization number for the order and issue a complete refund for your purchase once the order is returned.

Items you wish to return MUST be unused and in their original packaging.

Non-Returnable Item

Items which will not be accepted under this return policy include:

  • Opened or Damaged Electrode Pads
  • Opened or Used Batteries
  • Opened Rescue Kits, CPR Masks/Barriers
  • Emergency Oxygen

If you wish to return an Automated External Defibrillator (AED) or training unit, the price of opened or used electrode pads and/or batteries which are in non-resalable condition will be deducted from the total refund.

Standard Shipping Policy

In stock orders under $99 will incur a standard shipping charge (rates are based on weight of product and shipping destination). Orders with expedited shipping requests (i.e. overnight, 2 day, 3 day) must be submitted prior to 5pm central for same-day shipping. Expedited orders are delivered on business days only (excludes weekends). Please note: overnight shipping requests will be delivered the following "business" day. For Saturday deliveries or predetermined and expedited shipping rates, please contact customer support via phone (800) 422-8129 to request special delivery services.

All shipping addresses require a physical address. We cannot ship to PO Boxes due to shipping restrictions.

Heartsmart ships FREE to all FPO, APO and US Military addresses. Thank you for your service!