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Shipping and Returns
Feel confident in understanding our
Heartsmart.com ships FREE to all FPO, APO and
Heartsmart.com uses United Parcel Service (UPS) as its preferred carrier, and all shipping charges are based on the weight of the package and the destination ("Ship To" zip code). We ship to US locations only, and cannot fulfill orders with international shipping addresses.
For predetermined and expedited shipping rates, please contact heartsmart.com with your shipping information, and we will be able to provide you with a rate.
Note: Orders with expedited shipping requests (i.e. UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select) are required to be submitted prior to 4PM EST for same-day shipping. Expedited orders are delivered on business days only (excludes weekends). Please note: UPS Next Day Air requests will be delivered the following "business" day. For Saturday deliveries, please contact customer support via phone (800) 422-8129 to request special delivery services.
All shipping addresses require a physical address. We cannot ship to PO Boxes due to UPS restrictions.
If the items in your order which qualify for 'Free Shipping' total $50 or more, your order ships FREE!
Simply look for the logo to enjoy Free Shipping on selected items throughout the store.
Heartsmart.com ships FREE to all FPO, APO and US Military addresses. Thank you for your service!
PLEASE NOTE: This return policy is strictly for retail customers only. This does not apply to wholesale, distribution, sub-distribution, or re-sale customers.
Heartsmart.com is pleased to offer a 30-Day Money Back Guarantee in order to ensure customer satisfaction.
If we have made a mistake with your order, or if you have received damaged or defective merchandise, please call us immediately at (800) 422-8129. If you have ordered the incorrect item or need to return an item otherwise, please read below for our 30-Day Return Policy.
30-Day Return Policy
Heartsmart.com may issue a refund or credit on most items returned within 30 days of delivery. Items you wish to return MUST be unused and in their original packaging. If you would like to return a product, please call us at (800) 422-8129 or email firstname.lastname@example.org to obtain a Return Material Authorization (RMA) form and number. Once you receive this RMA form/number, please include a copy with your return, to ensure your return is received properly. Any items returned to heartsmart.com without an RMA will incur a 15% restocking fee.
Items which will not be accepted under this return policy include:
- Opened or Damaged Electrode Pads
- Opened or Used Batteries
- Opened Rescue Kits, CPR Masks/Barriers
If you wish to return an Automated External Defibrillator (AED) or training unit, the price of opened or used electrode pads and/or batteries which are in non-resalable condition will be deducted from the total refund.
Shipping and Insurance Costs
All shipping and insurance costs incurred on return items are to be handled by the customer. Heartsmart.com is not responsible for returns that are lost or damaged during shipping, so please ensure you use a reliable carrier when sending your return.