PLEASE NOTE: This return policy is strictly for retail customers only. This does not apply to wholesale, distribution, sub-distribution, or re-sale customers.
Heart Smart is pleased to offer a 30-Day Money Back Guarantee in order to ensure customer satisfaction.
If we have made a mistake with your order, or if you have received damaged or defective merchandise, please call us immediately at (800) 422-8129. If you have ordered the incorrect item or need to return an item otherwise, please read below for our 30-Day Return Policy.
30-Day Return Policy
Heart Smart may issue a refund or credit on most items returned within 30 days of delivery. Items you wish to return must be unused and in its original packaging. If you would like to return a product, please call us at (800) 422-8129 or email firstname.lastname@example.org to obtain a Return Material Authorization (RMA) form and number. Once you receive this RMA form/number, please include a copy with your return, to ensure your return is received properly. Any items returned to Heart Smart without an RMA will incur a 15% restocking fee.
Items which will not be accepted under this return policy include:
- Opened or Damaged Electrode Pads
- Opened or Used Batteries
- Opened Rescue Kits, CPR Masks/Barriers
If you wish to return an Automated External Defibrillator (AED) or training unit, the price of opened or used electrode pads and/or batteries which are in non-resaleable condition will be deducted from the total refund.
Shipping and Insurance Costs
All shipping and insurance costs incurred on return items are to be handled by the customer. Heart Smart is not responsible for returns that are lost or damaged during shipping, so please ensure you use a reliable carrier when sending your return.