Customer
Center

Excellence in customer support and service is highest priority.

Contact Information

Call for Immediate Assistance

Call for Immediate Assistance

Toll Free: 800-422-8129

Hours: Mon-Fri 8AM - 8PM EST

Mail or Fax

Mail or Fax

Fax: 860-967-0565

Heartsmart.com
P.O. Box 1301
New Milford, CT 06776

Hours of Operation

Monday - Friday: 8AM to 8PM EST
Heartsmart.com is available for online ordering:
24 hours a day, 7 days a week, 365 days a year

Holidays Observed

Heartsmart.com observes the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Note: All online inquiries (i.e. Request for Quote, Ask for Advice, Coupons, and Contact Us) are responded to within 24 hours. Please make sure to include your contact information (telephone number and e-mail address)

Payment Terms

Heartsmart.com accepts payment via Visa, MasterCard, American Express, Discover, PayPal, and purchase order (school and federal government only). Anyone requesting to open an account with credit terms will need to submit a credit request form (please contact us directly for this form).

A 1.5% per month finance charge will be applied on all late payments. A $20.00 charge will be assessed on all returned checks.

Shipping and Handling

You may view heartsmart.com's Shipping and Handling guidelines here: Shipping and Handling

Return Policy

You may view heartsmart.com's Return Policy here: Return Policy

Privacy Policy

You may view heartsmart.com's Privacy Policy here: Privacy Policy

Warranty and Technical Support

All AEDs purchased through heartsmart.com include a minimum of a 5-year manufacturer's warranty. For warranty and technical related questions, please contact the manufacturer according to the AED your purchased.

  • HeartSine 866-478-7463
  • Philips 800-263-3342
  • Defibtech 866-333-4248
  • Zoll 800-348-9011
  • Cardiac Science 800-426-0337
  • Physio Control 800-442-1142

Customer Forms

Download our customer forms here.

To email us directly, you may use the form below

Please fill in the form below:

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Contact Information

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