Customer Support

Customer Support

About Us

HeartSmart.com is a leading national provider in Automated External Defibrillators(AEDs) and supplies. From schools to churches, and government buildings to large corporations, our company has placed AEDs in facilities across the nation. HeartSmart.com has gained a wide presence in the industry and continues to be trusted by customers nationally.

HeartSmart.com is an authorized provider for several leading AED manufacturers. We have built our reputation on providing reliable products at an affordable cost. Our company is dedicated to educating and providing the public with the products and training necessary to react timely and efficiently during emergency situations. With our network of American Heart Association, American Red Cross and EMS Safety Instructors, we are able to provide on-site training nationwide.

Our staff is more than happy to assist you with choosing the right AED package for your needs! Please contact us at any time to speak with a knowledgeable HeartSmart.com Representative.

HeartSmart.com
P.O. Box 1301
New Milford, CT 06776
Toll Free: 800-4228129
Fax: 860-967-0565
Email: sales@heartsmart.com

Hours of Operation
Monday - Friday: 8AM to 8PM EST
HeartSmart.com is available for online ordering: 24 hours a day, 7 days a week, 365 days a year

HeartSmart.com observes the following holidays:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas


Note: All online inquiries (i.e. Request for Quote, Ask for Advice, Coupons, and Contact Us) are responded to within 24 hours. Please make sure to include your contact information (telephone number and e-mail address)

Payment Terms
HeartSmart.com accepts payment via Visa, MasterCard, American Express, Discover, PayPal, and purchase order (school and federal government only). Anyone requesting to open an account with credit terms will need to submit a credit request form (please contact us directly for this form).

A 1.5% per month finance charge will be applied on all late payments. A $20.00 charge will be assessed on all returned checks.

Shipping and Handling
HeartSmart.com uses United Parcel Service (UPS) as its preferred carrier, and all shipping charges are based on the weight of the package and the destination ("Ship To" zip code). We ship to US locations only, and cannot fulfill orders with international shipping addresses.

For predetermined and expedited shipping rates, please contact HeartSmart.com with your shipping information, and we will be able to provide you with a rate.

Note: Orders with expedited shipping requests (i.e. UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select) are required to be submitted prior to 4PM EST for same-day shipping.

All shipping addresses require a physical address. We cannot ship to PO Boxes due to UPS restrictions.

Remember! All orders $50 and over include FREE UPS Ground shipping
HeartSmart.com ships FREE to all FPO, APO and US Military addresses. (Thank you for your service!)

Return Policy
You may view HeartSmart.com's Return Policy here: Return Policy

Privacy Policy
You may view HeartSmart.com's Privacy Policy here: Privacy Policy

Warranty and Technical Support
All AEDs purchased through HeartSmart.com include a minimum of a 5-year manufacturer's warranty. For warranty and technical related questions, please contact the manufacturer according to the AED your purchased.

HeartSine866-478-7463
Philips800-263-3342
Defibtech866-333-4248
Zoll800-348-9011
Cardiac Science 800-426-0337